About eviehooper@charter.net

  • Academic Level Diploma
  • Industry Management


Management Executive with advanced expertise in retail supply chain, vendor compliance, distribution, transportation, and operations, including extensive knowledge of key cost drivers within supply chain structure. Strong ability to streamline processes and produce significant cost, time, and labor savings, allowing for improved product flow and speed to market.


E-mail: eviehooper@charter.net
Website: https://eviehooper.com

• Extremely well-versed in full-scope order execution process (from order entry to shipping) and supply chain flow (from purchase order to product on selling floor).
• Possesses a sharp blend of quantitative, analytical, project management, organizational, and leadership skills, as well as impressive flexibility to shift project focus upon changing business climate.
• Adept at chargeback and deduction management, root cause analysis, and swift implementation and negotiation of retail compliance requirements.
• Able to work effectively and cross-functionally across order fulfillment touchpoints including sales, merchandising, customer service, order scheduling, distribution, transportation, and finance.
• Offers significant management skills with excellent ability to influence, cooperate with, mentor, inspire, and motivate other departments.
• Excels at devising methods to accurately track key metrics and uncover risks and opportunities through detailed research and analysis.
• Proactively evaluate existing processes, systems and procedures to identify vulnerabilities and shortcomings, and rapidly implement controls that streamline and enhance operations.

Please contact me at (817) 905-9493 with any vendor compliance and relations, performance improvement, distribution, operations, transportation, and retail supply chain job opportunities.


  • 2000
    Tarrant County College


    3.90 GPA/4.0, some coursework completed, business administration


  • 2005 - 2018
    Retail Value Chain Federation (RVCF)

    Director, Applications and Communications

    Director, Applications and Communications 2016 – 2018 • Spearhead service offerings and content encompassing websites, publications, webinars, and events. • Served as project manager for portal development, design, and onboarding to input major retailers’ supply chain compliance requirements within RVCF’s website. • Supervised, mentored, and guided analysts in reviewing 140+ retailer compliance sites per day to report changes made to retailers’ requirements within supplier member base (3,000+ users) and prevent chargebacks for 300+ major suppliers. • Joined forces with IT department to enhance RVCF’s services through solution development initiatives. • Prepared and analysis of industry standards, policies, studies, and requirements to identify areas for improvement and cost savings. • Methodically analyzed retailers’ websites to improve accessibility and use by suppliers. • Created and delivered informative webinar on retail vendor compliance to help suppliers avoid costly deductions and improve performance. • Advised merchandise suppliers in recommended supporting documentation for disputes of common deduction types to aid suppliers in streamlining chargeback dispute process. • Studied fill rate challenges for retail trading partners to outline root causes and propose solutions for optimizing order fulfillment. • Co-developed and delivered seminar geared toward mid to small retailers that have not yet developed or need help advancing comprehensive supplier relationship management supply chain performance tools, processes, and policies. Manager, Web and Product Services 2012 – 2016 • Overhauled website to expand service offerings by incorporating social networking functionalities and add influential site content. • Launched hosting facility which enabled retailers to securely post compliance requirements and communicate with supplier bases in real-time. Product Manager, Internet Applications 2009 – 2012 • Championed launch of secondary website to facilitate online interaction between merchandise suppliers, retailers, and service providers. • Resourcefully added document repository to Compliance Clearinghouse featuring copies of retailers’ compliance guides for historical review and use in disputing post-audit chargebacks. Product Manager, Compliance Clearinghouse 2006 – 2009 • Managed and enriched Compliance Clearinghouse service by increasing monitoring coverage from 40 to 150 retailers, authoring manual and guidelines, enhancing daily alert to include more details, and incorporating list of 300+ retailers’ compliance, TMS, and proprietary data. • Introduced confidential compilation of 50+ retailers’ deduction policies arranged by deduction types, violation descriptions, and penalty charges. Business Analyst 2005 – 2006 • Performed diligent monitoring and analysis for Compliance Clearinghouse to help suppliers prevent chargebacks translating to savings of 1-3% annually against sales volume for participating companies.

  • 1997 - 2005
    Haggar Clothing Co.

    Customer Relations Supervisor

    Customer Relations Supervisor 2002 – 2005 • Promoted to oversee customer chargeback analysis and handle more difficult cases to achieve resolution. • Recouped nearly $1M in annual chargebacks and slashed write-offs by 56%. • Nurtured and reinforced trading partner relationships resulting in Haggar winning JCPenney’s Collaboration Award in 2004 and becoming a preferred vendor for Kohl’s Department Stores. • Implemented retailers’ compliance manuals, routing guides, and other documents to eliminate tens of thousands of dollars in potential chargebacks. • Proactively drafted programming outlines for computer system upgrades to ensure rigorous compliance with industry’s and retailers’ changing criteria. Customer Relations Analyst 2000 – 2002 • Analyzed customer accounts to uncover large-dollar, high-frequency, or unusual chargebacks. • Reduced write-offs by 26% and proficiently administered reporting system for chargebacks. Traffic Assistant 1997 – 2000 • Reviewed customers’ routing guides, input requirements into system, and negotiated rates with carriers. • Saved Haggar tens of thousands of dollars in non-compliance chargebacks by creating detailed manual for shipping and dispatch offices regarding retailers’ freight and shipping-related compliance requirements. • Proactively recovered thousands of dollars in unrealized revenue through in-depth research of freight related chargebacks and disputed invalid claims.


Vendor Compliance Management
Customer Relationship Management
Supplier Relationship Management
Supply Chain Execution and Optimization
Project Management
Team Management and Development
Microsoft Office Suite
Google Suite
Adobe Acrobat DC


Honors & awards

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